Privacy Policy

Matthew Lee is a sole trader (ABN 96 235 366 292) trading as SA Solar, Gutter & Roof Clean, an Australian registered business (business name registration BN 689578694 — verify on the ASIC register), and operating the Solar Shop AU online store. We are registered for GST (ABN 96 235 366 292) — verify on the Australian Business Register. All sales and warranties are conducted by Matthew Lee trading as SA Solar, Gutter & Roof Clean. You can contact us at saroofclean@gmail.com or 08 7118 0053.

We collect information you provide directly:

• Orders: name, email, shipping address, and phone number.
• Contact form: name, email, phone, subject, and message.
• Account: if you create one, your email and password (stored securely).

We also collect technical data automatically: IP address, browser type, device identifiers, pages visited, and referral URLs.

• Process and fulfil your orders, including shipping and returns.
• Respond to your enquiries and provide customer support.
• Send order confirmations and service notifications.
• Prevent fraud and comply with legal obligations.
• Improve our website, products, and marketing (only with your consent where required).

We use cookies and similar technologies to operate the site and, with your consent, to measure performance and deliver relevant advertising. You can control non-essential cookies through our cookie consent banner, which appears on your first visit. Necessary cookies (required for the site to function) are always active and cannot be disabled.

We rely on trusted third parties to run our business:

• Stripe — processes payments. Your card data is handled directly by Stripe and never passes through our servers. See Stripe's Privacy Policy.
• AppLovin — provides advertising and audience measurement services. See Section 6 for the required AppLovin disclosure.
• Analytics — we may use analytics tools to understand site usage, active only with your consent.

We work with AppLovin, an advertising and marketing technology provider, to measure and improve our advertising campaigns. AppLovin's SDK and services may automatically collect certain information, including:

• Device identifiers (e.g. advertising ID, IDFA/AAID) and device model, operating system, and language.
• IP address (used to infer approximate location).
• Interaction data, such as ad impressions, clicks, and app or site activity.
• Information about the ad that brought you to our site.

AppLovin uses this information to deliver, measure, and optimise advertising, and to create audience segments. AppLovin may share this data with its partners. For more information about AppLovin's collection and use of your information visit: https://legal.applovin.com/privacy.

AppLovin's advertising and measurement services are marketing cookies and only run after you grant marketing consent in our cookie banner. You can withdraw consent at any time using the Cookie Settings link in our website footer (which reopens this consent panel) or by contacting us.

We do not sell your personal information. We share it only with the service providers listed above, our shipping partners, and where required by law. Any provider processes data on our behalf under appropriate data-processing agreements.

We keep your information only as long as needed to provide our services and meet legal, tax, and accounting obligations. Order records are typically retained for seven years; contact enquiries for two years.

Subject to applicable law, you may request access to, correction of, or deletion of your personal information, and may opt out of marketing at any time. To make a request, email saroofclean@gmail.com.

Our website is not directed to children under 16, and we do not knowingly collect their personal information.

We may update this policy from time to time. The "last updated" date above reflects the most recent revision.